Frequently Asked Questions
Your guide to a seamless beauty experience at Canyon Ranch.
What is the standard shipping time for orders?
Most orders are processed within 24-48 hours. Standard shipping typically takes 3-5 business days depending on your location within the United States.
What is your return policy for skincare products?
We offer a 30-day return policy on most items. For hygiene reasons, skincare and beauty products must be unopened and in their original packaging to qualify for a full refund.
Are Canyon Ranch products cruelty-free?
Yes, we are committed to ethical beauty. All Canyon Ranch branded products are 100% cruelty-free and never tested on animals.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our reach to international beauty enthusiasts soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout process.